Privacy Policy

Data We Collect

This Privacy Policy relates to our use of any personal information we collect from you via the following online services

 

• Our website at:  www.eligiblehands.co.uk

• Our social media handles:

• Email you may send to us:

 

Depending on which of our services you use we may collect the following information:

 

• Name:

• Email:

• Address

• Telephone number

• Postal Address

• Business Name

• Services you are interested in

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When Why and How we gain Consent (Legal Basis)

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We will not collect any information about you without your explicit consent. We will ask your consent every time we need to collect personal information about you.

We will explain in succinct terms why we want to collect your information and what we will do with it before seeking your consent, so you are fully informed, and you will be given a clear and unambiguous option to opt into any communications or services we might want to offer you.

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Why we Collect Personal Data

 

 

We collect data at Eligible Hands Supported Living Home to ensure the safety and well-being of our residents. This information helps us provide personalized care, improve our services, and comply with legal requirements. By understanding the needs and preferences of our residents, we can create a supportive and nurturing environment. Your privacy is important to us, and we are committed to protecting your information.​

 

Who Processes the Data we collect

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At Eligible Hands Supported Living Home, the data we collect is processed by our dedicated staff members who are trained to handle personal information responsibly. This includes our administrative team and support personnel, who ensure that your data is used only for the purposes of providing care and support services. We are committed to maintaining the confidentiality and security of your information in compliance with applicable regulations.

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Where we might send your personal data (Geographically)

At Eligible Hands Supported Living Homes, we prioritize the security and privacy of your personal data. We process your data primarily within the European Economic Area (EEA) and in countries recognized by the European Union as having adequate safeguards for personal data protection. These countries have been assessed to provide sufficient protections for your rights and freedoms under applicable data protection laws.

We will only transfer your data outside of the EEA in specific situations, which include:

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1. Explicit Consent: If you have given explicit informed consent for the transfer.

2. Contractual Necessity: If the transfer is necessary for the performance of a contract between you and us, or to take pre-contractual steps at your request.

3. Performance in Your Interest: If the transfer is necessary to fulfil a contract made in your interest with another party.

4. Public Interest: If the transfer is necessary for important reasons of public interest.

5. Legal Claims: If the transfer is necessary for the establishment, exercise, or defence of legal claims.

6. Vital Interests: If the transfer is necessary to protect your vital interests or the interests of another person, where you are unable to give consent.

7. Public Registers: If the transfer is made from a register intended to provide information to the public, and it is open to consultation.

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How long do we keep your data?

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We take the responsibility of managing your data seriously. Your personal data will be kept in active files as long as we are engaging with you or providing services. If we have no interaction with your data for 24 months, it will be moved to a dormant state. If the data remains dormant for 60 months (5 years), we will securely delete it from our systems.

We will make reasonable efforts to ensure that we maintain positive engagement with you. This engagement includes interactions such as opening and reading emails, communicating via our website, or participating in the services we provide.

To ensure your data stays active in our records, you may be asked periodically to confirm your engagement with us (e.g., via email or on our website). If we cannot automatically verify positive activity, your data will be moved to a dormant state and eventually deleted.

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Your Rights in Respect of the Data We hold

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At Eligible Hands Supported Living Homes, we respect your rights to control your personal data. You have the right to:

• Access: Request a copy of the data we hold about you.

• Rectification: Correct any inaccuracies in your data.

• Erasure: Request the deletion of your data from our systems.

• Restriction: Request that we restrict the processing of your data.

• Objection: Object to the processing of your data.

• Data Portability: Request your data in a commonly used format or send it to another controller.

• Withdrawal of Consent: Withdraw any consent previously provided at any time.

If you wish to exercise any of these rights, please contact us through the provided communication channels.

You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK. You can contact the ICO here or call them on 0303 123 1113.

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Quick Links for exercising your rights

 

Contact email Address: enquiries@eligiblehands.co.uk

Contact phone number: 02071172646

 

 

 

Data Sources – where did you get my data.

 

All personal data we collect is obtained directly from you, the individual. We do not collect personal data from external sources, including publicly available lists or other databases.

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Do we have a statutory or legal right to hold this data?

 

We do not have a statutory or legal obligation to collect or hold your data. Instead, we rely on your consent to collect and store personal data. You have the right to withdraw this consent at any time.

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Automated Decision Making, Profiling, and what that means for you

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We do not engage in automated decision-making or profiling that would affect you significantly. Any actions taken regarding your data will be in direct response to requests or consents you have provided. There are no negative consequences from providing or withholding your data, other than the inability to contact you or offer services.

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